Terms and Conditions
National & International
Terms and Conditions Lycamobile Plans ‘The offer’ inclusive allowances are for calls and texts from Romania to standard Romanian landline and other standard Romanian mobile numbers & the calls to selected international destinations as listed. Other usage including the calls to other destinations will be charged at standard rates. Calls to short numbers and premium services are not included in the bundle. Check the rates for calls to these numbers on www.lycamobile.ro. Allowances are valid for 30 days from the date of purchase. Calls are rounded up to the nearest minute for calculating remaining allowances. A customer may have only one offer on their account and may not buy another during the 30-day validity period. Any remaining allowance after 30 days will not be carried over in the next 30 day period should the customer repurchase their bundle. If the customer has two bundles, each containing minutes of national and international, they will be deducted first from the bundle with the nearest expiration date.
*Customer can activate 1 bundle within the validity period. The PIN for your SIM with plan online order will expire in 15 days. Please redeem the PIN before the expiry date or you will lose your plan.
Note that promotional credit (credit which Lycamobile has given to customers for free) cannot be used towards purchasing a bundle. The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example). Promotion available until 31/10/2019 with possibility to extend.
• For Romania START, Romania MINI, Romania SUPER, Romania Mega and Romania ULTRA bundles, Customer can use their domestic allowances in the EU&EEA countries. In order to be able to use the bundle benefits in EU&EEA is mandatory to make at least one call/sms/download Data while Romania before traveling in the EU&EEA countries.
• Non-EU countries calls will be charged at Standard Roaming charge. When customer is roaming in EU, he can use his bundle allowance to call EU countries, but all the calls to call non-EU destinations, even the ones included in the bundle, will be charged at a standard rate when being out of Romania.
• Our roaming services are intended for customers who visit EU countries for periodic travel, like a holiday or a short trip.
• To use our EU roaming services you must first activate your SIM at home and top up with PAYG credit before you travel.
• If, over a 4 month period, your use of EU roaming services is greater than your domestic usage we will notify you of this and then charge you at national PAYG rates.
• Customer can use Voice & SMS same as in Romania. Bonus minutes cannot be used in roaming.
• Data usages are subject to limitation.
• ‘The offer’ Unlimited Minutes/SMS is subjected to a fair usage policy of 200 SMS per day or by a reasonable use up to 5000 minutes/SMS per month. Thereafter, standard pay as you go rates applies.
• Customer can activate 1 bundle within the validity period.
• International landline minutes to fixed networks in the countries of the European Union (Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) and fixed and mobile networks in the U.S., Canada.
• International mobile minutes to mobile networks from France, Germany, Hungary, Italy, United Kingdom and Spain.
• National minutes/national SMS/ international minutes. Any texts sent or calls made are cumulated and taken together when calculating the inclusive minutes/texts subject to this offer
* Bonus Data
To get the bonus Net Unlimited/Day, customers need to buy one of the plan from the list. Customers will get Unlimited Bonus Data to use daily within bundle validity period. The Unlimited bonus data must be activated daily. Bonus Unlimited Data received is valid until midnight (0:00) on the day of activation and any unused bonus data will be lost end of the day. To activate the bonus Net Unlimited/Day, send daily a free SMS with text GIGADAY to the number 3535. If you don’t activate in any particular day, you won’t get the bonus data to use on that day. The offer Net Unlimited is conditioned by a reasonable use up to 50 GB/day. Prices are in Euro, VAT applies at the time of purchase and recharge values. Promotion available until 31/10/2019 with possibility to extend. More info: www.lycamobile.ro. Lycamobile Romania does not assume responsibility for printing errors.
Standard pay as you go rates
|Landlines||Mobiles (Lycamobile)||Mobiles (Other mobile)||SMS (Lycamobile)||SMS (Other mobile)||Data|
|3ct/min||Free Minutes*||9ct/min||Free SMS*||6ct/SMS||9ct/MB|
Prices are in eurocents, VAT is not included
Here at Lycamobile we pride ourselves on delivering a first-rate international service and are delighted to be bringing our world famous brand to Romania for the very first time. Whilst this is happening, connectivity failures in our service may be experienced when making calls and texts to a minority of Romanian networks. This is the result of connections to these networks still being finalised and will be resolved presently.
Lycamobile data bundles could be used to access mobile data. Each Data bundles are will have a specific validity days from the date of purchase of the bundle. Any unused data will expire after the expiry period & will be charged at standard rate of €0.09/MB. This offer may be withdrawn at any time in full or in part at the absolute discretion of Lycamobile Romania. This promotion is valid from 12.12.2014.
How to buy:
If you are currently not a Lycamobile customer pick up a new SIM and be sure to top-up with enough credit
Using your Lycamobile SIM, dial *139*Bundle code# (e.g. *139*40001# for Romania Plus1 bundle) or send the SMS to 3535 with the bundle code (e.g. text 40001 to 3535 for Romania Plus1 bundle)
If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again or bundle Vouchers can be purchased from your nearest shop or online.
You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account. You should wait for this message before starting to use your bundle allowance.
Check your allowance:
Every time you will be able to check your balance by dialing *137# (then press call)
The Bundles are subject to be renewed automatically once they are expired. Auto renewal only applies for customers who have bought the Bundles on or after 28.11.2012, Lycamobile customers are advised to have enough balance in their mobile account at the time of expiry of Bundles.
Auto renewal cancelation:
If you would like to cancel your Bundles to be auto renewed, then follow the instructions given below;
- Dial *190#, one day in advance before the Bundles expires.
- Call customer services on 1200, one day in advance before the Bundles expires.
Note: Please note any request sent on or after the renewal day will not be accepted.