How do I activate a National bundle on my Lycamobile?
Kindly visit our website for the specific activation code for the bundle that you are interested in or you can always call Customer Service at 151 from your Lyca number.
Will a Bundle purchase be considered a top up?
No, a Bundle purchase will not be considered as a top up.
How do I check if a bundle is active on my Lycamobile?
Please remember that you can always dial *137#
to check your balance details and allowance details on your Lycamobile account
Will I get a confirmation message after a bundle gets activated?
Yes, you will get a message confirming your bundle activation. Please start using the bundle only after you receive the same,failing which you may be charged under standard tariffs. If you did not receive a confirmation message, you can always check you bundle allowance by dialing *137# from your Lycamobile or call 151 from your Lycamobile number to reach Customer Service.
Will I be able to activate the bundle with my promotional balance?
No, you need to have available credit on your main balance to activate any bundle.
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…
This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to activate the bundle.
If you still are facing issues, please contact Customer Services at 151 from your Lycamobile number.
Does a bundle have an expiry date?
Yes, the expiry details are mentioned on the website (T&C).
Can minutes be carried forward to the next month if it’s not used?
No. As per T&Cs, all the allowances will expire on the same day as the bundle validity date.
I have activated a bundle and have used it all up. Can I activate the same bundle again?
At the moment you will only be able to activate the same bundle once a month.
I’ve activated the wrong bundle, what do I do?
We do not have the option to cancel any bundle once activated; however depending on the bundle and your usage of it, we will try our best to assist you. For more details kindly contact Customer Service at 151 from your Lyca number.
Where do I get the details of the bundle?
To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible; hence for the most updated information on our rates and bundles, please visit our website or you can also call our Customer Service department at 151 from your Lycamobile number.
My bundle got renewed by debiting the amount from my bank account, why is that?
When activating a bundle, there is an option for the same to be automatically renewed. Please uncheck the box to disable Auto renewing as an option. Please note that the Auto renewal option is available for the customer’s benefit as it save you the trouble of remembering to top up your account.
However, you do have an option to cancel Auto renewal by dialing *190# at least 24hrs before the bundle expiry date.
I am using the same bundle for a long time, why is it that the bundle has now changed?
To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible. For the most updated information on our rates and bundles, please visit our website or call our Customer Service department at 151 from your Lycamobile number. As an MVNO, our rates are greatly subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.
I have an active bundle in my old number and my new number; if I do a SIM transfer, can I retain both the bundles?
We will be able to transfer your bundle from the old SIM however the bundle in the new SIM will be deactivated /cancelled after SIM swap.