Using Lycamobile is simple, just click below for more information.
How can I receive texts with Lycamobile offers and promotions?
Can I keep my mobile number for a longer time without using the service?
What coverage do I get with Lycamobile?
What is My Lycamobile?
How can I check my billing details?
How can I register my Lycamobile SIM card?
Is it mandatory to register one’s details to use Lycamobile services?
Where can I find my Lycamobile number?
Do you offer contract services?
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
I would like to know the balance on my Lyca SIM card and also how much allowance I have left (minutes, texts or data), how can I do that?
I would need a copy of my itemized bill for my reference, how can I get that?
I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?
What mobile handsets can I use with Lycamobile?
Do you provide a Lyca SIM with a handset?
My Handset is locked
Forgotten PIN / PUK Codes
If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.
If not please call our Customer Services team on +40 377881276 and our team will return your call.
My phone shows emergency calls only…
I am not getting complete converge in a few places…
My SIM seems to be damaged and I am not able to latch on to the network…
My SIM doesn’t work in a Handset but other SIMs work in the same handset…
How do I make an international call with Lycamobile?
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
Can I make Premium Calls Using Lycamobile?
How do I activate roaming facility using Lycamobile?
How to check the call rates?
How can I deactivate my voice mail service?
How much does it cost to access the voicemail?
To access your voicemail from your Lycamobile in Romania dial 150. Calls to access the voicemail are absolutely free.
Can I send Premium SMS using Lycamobile?
How do I send a text message from the Romania to another country with Lycamobile?
How can I stop receiving unwanted texts or SPAM?
Why is there a flashing envelope on my mobile?
What’s Lycamobile’ s message centre number?
Can I use VoIP Services on my Lycamobile?
My Internet has stopped working all of a sudden, why is that?
Why am I unable to access the Internet even though I have a data bundle active on the phone?
Will I be able to access the Internet while roaming?
Will I be able to use the Internet on my Blackberry or dongle?
Will I be able to access data in 4G?
Do I have to manually input settings on my handset to access the Internet?
Can I get the settings in my email so I can do it myself?
Is a Username and Password mandatory?
My phone is asking for a PIN number while saving the settings. What is my PIN number?
I use Wi-Fi but I have been charged for internet access…
Top up enquiries
Where can I buy a Lycamobile SIM or Top-up My Balance?
How do I top up using a Credit or a Debit card?
After your card has been registered, you can simply dial 321 and use our Interactive Voice response to top up over the phone using your Credit/Debit card.
I am unable to top up online and the page gives an error…
How can I set up Lycamobile to automatically top up my account once my balance goes low?
Bundles and rates
How do I activate a National bundle on my Lycamobile?
Will a Bundle purchase be considered a top up?
How do I check if a bundle is active on my Lycamobile?
Will I get a confirmation message after a bundle gets activated?
Will I be able to activate the bundle with my promotional balance?
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…
Does a bundle have an expiry date?
Can minutes be carried forward to the next month if it’s not used?
I have activated a bundle and have used it all up. Can I activate the same bundle again?
I’ve activated the wrong bundle, what do I do?
Where do I get the details of the bundle?
My bundle got renewed by debiting the amount from my bank account, why is that?
However, you do have an option to cancel Auto renewal by dialing *190# at least 24hrs before the bundle expiry date.
I am using the same bundle for a long time, why is it that the bundle has now changed?
I have an active bundle in my old number and my new number; if I do a SIM transfer, can I retain both the bundles?
I lost my SIM card and want the same number back, how can I do that?
Once you have the new SIM card, please call our Customer Service department at 151 (if calling from a Lycamobile number) or +40 377881276 (if calling from any other number) with the PUK number and we will help in transferring your old number to your new SIM within 24 business hours.
I’ve lost my SIM card and want all my contacts back, how can I do that?
My SIM card is lost/ stolen. How do I prevent someone else from using it?
I have lost my SIM card and would like to block it to avoid someone using it, how do I do that?
After I report my SIM card lost, will incoming calls be blocked?
How can I transfer my number from my current network (Vodafone, Orange, Telekom, Digi, etc ...) to the Lyca network?
Please get in contact with one of Lycamobile Sales Agents, they will explain you the porting procedure, alternatively kindly contact the Customer Service department at 151 (if calling from a Lycamobile number) or +40 377881276 (if calling from any other number) for more information.