To register you as a new customer |
(a) Identity
(b) Contact |
Performance of terms and conditions with you and where applicable, as required by law |
To supply products and services to you including:
-
• Managing payments
-
• Collecting money owed to us
|
(a) Identity
(b) Contact
(c) Financial
(d) Billing |
(a) Performance of terms and conditions with you
(b) Necessary for our legitimate interests (to recover sums owed to us) |
To manage our relationship with you and administer your account which will include:
-
• Notifying you about changes to our terms and conditions or privacy policy
-
• Detecting and preventing crime and fraud
-
• Asking you to leave a review or take a survey
-
• Manage any concerns that you raise to our customer care department
-
• Quality assurance and monitoring purposes
|
(a) Identity (b) Contact
(c) Profile
(d) Marketing and Communications
(e) Customer Care
(f) Usage |
(a) Performance of terms and conditions with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To enable you to participate in a competition or complete a survey (non-promotional) |
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications |
(a) Performance of terms and conditions with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To market products and services to you
To complete a survey (promotional)
|
(a) Identity
(b) Contact
(c) Marketing and Communications
(d) Profile |
(a) Legitimate interest to process marketing data (to grow our business) and consent for sending electronic marketing communications for new customers or reliance on existing customer relationship to send electronic marketing communications |
To use data analytics to improve our website, products/services, marketing, customer
relationships and experiences
|
(a) Technical
(b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you
|
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile |
Necessary for our legitimate interests (to develop Lycamobile products/services and grow our business) |